Frequently Asked Questions

reppi is your all in one merch shop. Every store is fully built and fully fulfilled, making it easy to shop your team, gym, or organization's merch in one place.

Browse the shop, select your items, and check out like any online store. Your order is then produced and shipped directly to you or prepared for pickup if that option is available.

Items marked Fast Ship are produced and shipped within 5 business days. This means no waiting weeks like traditional merch stores.

Not all items are Fast Ship. Some products are made to order or part of special collections and may have longer turnaround times. Estimated timing is shown on each product page.

Products are fulfilled by Logo Luggage & Apparel and a network of approved production partners. This allows reppi to offer:

• a wider range of products
• faster turnaround on select items
• no minimum order requirements

All vendors are carefully vetted to ensure consistent quality and reliable delivery.

Because many items are made to order, all sales are final unless there is a defect or error with your order.

To help you choose the right fit, size charts and detailed product information are available on every product page. We recommend reviewing these before placing your order, as we do not offer exchanges.

If there is an issue with your order, we will make it right.

• Fast Ship items: within 5 business days
• Other items: production timelines are listed on each product page

Shipping times vary based on your location and the product ordered. Tracking information will be provided as soon as your order ships.

We offer simple, flat rate shipping so there are no surprises at checkout.

If your order includes items with different production timelines, they may ship separately, and the flat rate will apply to each shipment. This allows us to deliver each item to you as quickly as it is ready.

Shipping is calculated based on how your items are produced and shipped. If your order includes products with different timelines, such as:

• a Fast Ship item
• and a made to order item with a longer turnaround

they may ship separately.

This means shipping may be applied to each shipment so you receive each item as soon as it is ready rather than waiting for everything to ship together.

reppi brings together products from multiple approved vendors so you can shop everything in one place. Because of this:

• items may be produced at different locations
• orders may ship separately
• delivery times can vary by product

Every vendor is vetted and quality checked to ensure a consistent experience.

If your order includes items from different vendors or production types, they may be shipped separately and arrive at different times. This is normal and allows us to get each item to you as quickly as possible.

Yes. Once your order ships, you will receive tracking details by email.

Some shops offer local pickup at your gym or location. If available, this option will appear at checkout.

Check your shipping confirmation email for tracking details. If your order includes multiple items, they may arrive separately.

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and photos. We will resolve it quickly.

We offer dedicated customer support through our help desk powered by Zendesk. You can:

• submit a support ticket through the shop
• access help articles in our support center

Our team will respond as quickly as possible.